Customer Experience Representative
Winslow, ME Winslow, ME Full-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago About NEL Scientific and AnalytiChem:
NEL Scientific is seeking a Customer Experience Representative to support multiple brands under the AnalytiChem umbrella throughout North America.
AnalytiChem is a global scientific company focused on enabling laboratories to achieve their best results.
We support our customers through a wide range of inorganic and organic reference materials, culture media products, laboratory consumables and sample preparation equipment.
Our brands include SCP Science, Chem Service, Bernd Kraft, OREAS, Chem-Lab, NEL Scientific and BioTRADING and we support customers in a wide range of industries, including industrial, agricultural, environmental, and animal health.
Position
Summary:
The Customer Experience (CX) Representative's primary role is to foster positive interactions with customers through professionalism and a people-first mindset.
The CX will be responsible for accepting and entering orders, sending acknowledgements, answering questions, addressing customer concerns, and keeping organized records/files.
This position will primarily support the Chem Service brand, which is located in Westchester, PA.
Requirements:
Education High School Diploma or Equivalent Knowledge, Skills and Experience Customer service oriented, will be required to interact with internal and external customers to ensure their needs are met.
Excellent communication skills, both on the phone and through email.
Ability to multi-task and prioritize.
Ability to work independently or as part of a team.
Ability to use Microsoft Office programs (Outlook, Excel, Word).
Previous experience with order entry programs a plus.
Basic understanding of chemicals/chemistry a plus.
Physical Requirements Able to sit at a desk for long periods of time (sit-stand station provided upon request).
Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Winslow, ME 04901:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
NEL Scientific is seeking a Customer Experience Representative to support multiple brands under the AnalytiChem umbrella throughout North America.
AnalytiChem is a global scientific company focused on enabling laboratories to achieve their best results.
We support our customers through a wide range of inorganic and organic reference materials, culture media products, laboratory consumables and sample preparation equipment.
Our brands include SCP Science, Chem Service, Bernd Kraft, OREAS, Chem-Lab, NEL Scientific and BioTRADING and we support customers in a wide range of industries, including industrial, agricultural, environmental, and animal health.
Position
Summary:
The Customer Experience (CX) Representative's primary role is to foster positive interactions with customers through professionalism and a people-first mindset.
The CX will be responsible for accepting and entering orders, sending acknowledgements, answering questions, addressing customer concerns, and keeping organized records/files.
This position will primarily support the Chem Service brand, which is located in Westchester, PA.
Requirements:
Education High School Diploma or Equivalent Knowledge, Skills and Experience Customer service oriented, will be required to interact with internal and external customers to ensure their needs are met.
Excellent communication skills, both on the phone and through email.
Ability to multi-task and prioritize.
Ability to work independently or as part of a team.
Ability to use Microsoft Office programs (Outlook, Excel, Word).
Previous experience with order entry programs a plus.
Basic understanding of chemicals/chemistry a plus.
Physical Requirements Able to sit at a desk for long periods of time (sit-stand station provided upon request).
Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Winslow, ME 04901:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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