GM Service Manager
Waterville, ME Waterville, ME Full-time Full-time Estimated:
$50.
3K - $63.
6K a year Estimated:
$50.
3K - $63.
6K a year 3 days ago 3 days ago 3 days ago Central Maine Motors Auto Group is seeking an Experienced GM Service Manager to join our GM Dealership.
This is an exciting time and opportunity to be part of a generation family-owned business that is continually expanding and investing in our employees and community.
We have a very high employee retention rate and we would not be where we are today without our people making it happen.
We are a reputable Company that recognizes and rewards hard work and excellence.
Our intent is to have Central Maine Motors become the premier GM Service Center in the area.
If you like to work in a fast paced environment and want to work for a company that knows what it means to take care of people, then this might be the job for you! As Service Manager, you will strive to run an efficient and profitable Service Department by maximizing production, controlling costs, and building a loyal customer base.
Responsibilities also include training and leading the Service Department staff and managing the daily operations of the Service Department.
You will also follow and promote the company's vision and mission to be known as the most reputable dealership in the industry through respectful, honest, professional, and helpful interactions with employees and customers.
ESSENTIAL FUNCTIONS/TYPICAL DUTIES Hires, trains, coaches/counsels and monitors performance of all Service staff, setting specific and measurable goals.
Inspires and maintains a customer-focused, team oriented environment.
Uses appropriate coaching methods to move others to action and to strengthen performance and skills in areas needed.
Sets high standards of performance for self and Service Team, assuming responsibility and accountability for successfully completing assignments and/or goals.
Completes Check-In with employees and takes appropriate notes for follow up, employee development, and documentation of performance.
Establishes meeting agendas and conducts monthly team meetings in order to ensure clear communication and alignment with organizational goals.
Maintains a safe, organized, and productive, work environment that is focused on customer satisfaction.
Leads by example, ensuring that staff adhere to appropriate policies and procedures and complete required training.
Greets customers in a pleasant manner and goes above and beyond expectations to ensure customer satisfaction, knowing that customers have other options in the market.
Resolves customer complaints and/or concerns and by offering fair and consistent solutions, while following company policies and procedures.
Ensures that Service Advisors keep customers informed on completion times, service expenses, and possible changes to expected services.
Oversees quality control checks and reviews work orders for completeness and accuracy before vehicles are delivered to customers.
Oversees and ensures that hours worked are accurately logged to proper job.
Prepares an accurate annual budget for the Service Department.
Forecasts and establishes daily, weekly and monthly goals and objectives for the Service team and strives to meet them.
Understands and complies with federal, state, and local regulations that affect the Service Department operations, and ensures that the Service Department meets required safety standards for a hazard free work environment.
Submits and/or maintains Service staff payroll and personnel documentation as required.
Runs daily/weekly/monthly reports in order to identify cost savings measures and improvements in processes as well as tracking performance goals.
Completes and maintains Factory Service Manager Certification and Chrysler Master Service Manager Certification, as applicable.
Ensures that Service staff complete required dealer trainings and maintain Factory and ASE Certifications.
Keeps up to date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Ensures Customer Service Index (CSI) ratings from customers are in accordance with dealership standards.
Participates in Safety Committee.
Establishes and maintains effective working relationships with other departments, manufacturers, outside vendors and customers to ensure customer satisfaction and encourage customer loyalty.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Day range:
Monday to Friday Weekends as needed Shift:
8 hour shift Ability to commute/relocate:
Waterville, ME:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$50.
3K - $63.
6K a year Estimated:
$50.
3K - $63.
6K a year 3 days ago 3 days ago 3 days ago Central Maine Motors Auto Group is seeking an Experienced GM Service Manager to join our GM Dealership.
This is an exciting time and opportunity to be part of a generation family-owned business that is continually expanding and investing in our employees and community.
We have a very high employee retention rate and we would not be where we are today without our people making it happen.
We are a reputable Company that recognizes and rewards hard work and excellence.
Our intent is to have Central Maine Motors become the premier GM Service Center in the area.
If you like to work in a fast paced environment and want to work for a company that knows what it means to take care of people, then this might be the job for you! As Service Manager, you will strive to run an efficient and profitable Service Department by maximizing production, controlling costs, and building a loyal customer base.
Responsibilities also include training and leading the Service Department staff and managing the daily operations of the Service Department.
You will also follow and promote the company's vision and mission to be known as the most reputable dealership in the industry through respectful, honest, professional, and helpful interactions with employees and customers.
ESSENTIAL FUNCTIONS/TYPICAL DUTIES Hires, trains, coaches/counsels and monitors performance of all Service staff, setting specific and measurable goals.
Inspires and maintains a customer-focused, team oriented environment.
Uses appropriate coaching methods to move others to action and to strengthen performance and skills in areas needed.
Sets high standards of performance for self and Service Team, assuming responsibility and accountability for successfully completing assignments and/or goals.
Completes Check-In with employees and takes appropriate notes for follow up, employee development, and documentation of performance.
Establishes meeting agendas and conducts monthly team meetings in order to ensure clear communication and alignment with organizational goals.
Maintains a safe, organized, and productive, work environment that is focused on customer satisfaction.
Leads by example, ensuring that staff adhere to appropriate policies and procedures and complete required training.
Greets customers in a pleasant manner and goes above and beyond expectations to ensure customer satisfaction, knowing that customers have other options in the market.
Resolves customer complaints and/or concerns and by offering fair and consistent solutions, while following company policies and procedures.
Ensures that Service Advisors keep customers informed on completion times, service expenses, and possible changes to expected services.
Oversees quality control checks and reviews work orders for completeness and accuracy before vehicles are delivered to customers.
Oversees and ensures that hours worked are accurately logged to proper job.
Prepares an accurate annual budget for the Service Department.
Forecasts and establishes daily, weekly and monthly goals and objectives for the Service team and strives to meet them.
Understands and complies with federal, state, and local regulations that affect the Service Department operations, and ensures that the Service Department meets required safety standards for a hazard free work environment.
Submits and/or maintains Service staff payroll and personnel documentation as required.
Runs daily/weekly/monthly reports in order to identify cost savings measures and improvements in processes as well as tracking performance goals.
Completes and maintains Factory Service Manager Certification and Chrysler Master Service Manager Certification, as applicable.
Ensures that Service staff complete required dealer trainings and maintain Factory and ASE Certifications.
Keeps up to date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Ensures Customer Service Index (CSI) ratings from customers are in accordance with dealership standards.
Participates in Safety Committee.
Establishes and maintains effective working relationships with other departments, manufacturers, outside vendors and customers to ensure customer satisfaction and encourage customer loyalty.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Day range:
Monday to Friday Weekends as needed Shift:
8 hour shift Ability to commute/relocate:
Waterville, ME:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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